**RULES FOR PURCHASING AND SELLING GOODS**

**SIA "ARKADIA TRADE"**

1. **General Provisions**

1.1. These purchasing rules, along with the documents referenced within, are designed to provide information about SIA "ARKADIA TRADE" ("Seller") and to inform the individuals specified in clause 5.1 of these Rules ("Buyer") about the purchasing and selling rules of goods in the online store ("Rules") who purchase goods ("Goods") on the website www.arkadia.store.

1.2. These Rules apply to any contracts concluded between the Seller and the Buyer for the sale of Goods ("Contract"). Before placing an order for any Goods in the online store, please carefully read these Rules and ensure that they are fully understood. Please note that the Buyer is required to agree to these Rules and the Privacy Policy before completing an order. Failure to do so will prevent the Buyer from completing the order and purchasing the Goods.

1.3. We encourage the Buyer to print these Rules for future reference.

1.4. Please note that these Rules may be amended as outlined in section 6 of the Rules. Each time an order is placed for Goods, we recommend reviewing the Rules to ensure that the Buyer fully understands the terms applicable at that time. These Rules were last updated on June 7, 2021.

1.5. These Rules and any Contracts between the Seller and Buyer are drafted and concluded only in the official state language.

2. **Information about the Seller**

2.1. These Rules apply when purchasing Goods at www.arkadia.store ("online store"). The Seller is SIA "ARKADIA TRADE", a Latvian company duly registered and operating in the Republic of Latvia, company registration code 50103988671, registered office address: Rītupes iela 8/12, Rīga, LV-1019, Latvia. Seller’s VAT number: LV50103988671.

2.2. Detailed information about the Seller is provided in the "About Us" section.

2.3. The Seller’s contact information is provided in the "Contact Us" section.

3. **Goods**

3.1. The images of Goods displayed in the online store are for illustrative purposes. While the Seller strives to accurately display the colors of the Goods, it cannot guarantee that the Buyer’s device screen will display the colors precisely. The Buyer acknowledges that the Goods may slightly differ from their images.

3.2. The packaging of Goods may differ from what is shown in the online store images.

3.3. Unless otherwise stated, all Goods offered in the online store are in stock. If an ordered item cannot be sold for reasons mentioned in clauses 5.10 and 9.5 of the Rules, the Buyer will be promptly notified via email or another means of communication (phone or SMS), and the order for such Goods will be canceled.

3.4. The Seller reserves the right to set a minimum and/or maximum order quantity for specific Goods per order.

4. **Personal Data Processing**

4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. As the Privacy Policy contains important terms of the Rules, we recommend that the Buyer carefully reviews it to ensure that all conditions are understood and acceptable.

5. **Conclusion of the Purchase Agreement**

5.1. The following Buyers can purchase Goods in this online store:

a) Individuals aged 16 or older;

b) Legal entities.

5.2. By agreeing to these Rules, the Buyer confirms that they are entitled to purchase Goods in this online store.

5.3. The quantity of Goods ordered must not be less than the minimum Cart value, which is specified in the "Delivery and Receipt of Goods" section.

5.4. The order process provided by the Seller allows the Buyer to check and correct any errors before submitting the final order. The Buyer is advised to carefully read and review the order at each stage of the ordering process.

5.5. The contract between the Buyer and the Seller is considered concluded once the Buyer has created a shopping cart in the online store, provided their name, surname (in Latin characters), delivery address, correct postal code, selected a payment method, reviewed these Rules, clicked the "Order" button, and paid for the order or selected the payment method specified in sub-clause b of clause 10.1 of the Rules. If the Order is not paid, the contract is considered not concluded. The Seller has the right to contact the Buyer via the phone number or email provided in the order based on the concluded contract or to resolve any uncertainties related to its fulfillment.

5.6. Once the Buyer places an order and pays for it or selects the payment method specified in sub-clause b of clause 10.1 of the Rules, they will receive an email confirming the receipt of the order.

5.7. When processing the order, the Seller will send the Buyer an email and/or SMS informing them that the Goods have been shipped or are ready for pickup (depending on the selected delivery method).

5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store’s database.

5.9. By concluding the Contract, the Buyer agrees that during the purchase, an electronic VAT invoice containing purchase details will be sent to the provided email address. The invoice will be sent on business days no later than six (6) business days after the Buyer receives the Goods or the Seller delivers the Goods to the courier (if the Goods are delivered to the Buyer using a courier service). The VAT invoice will indicate the date of delivery to the courier or the date of receipt/delivery of the Goods (depending on the selected delivery method and the Seller’s service provider for the specific delivery).

5.10. If the Seller cannot sell the Goods, for instance, due to the Goods being out of stock, no longer available, or because of a pricing error listed in clause 9.5 of the Rules, the Seller will inform the Buyer via email or another means (phone or SMS), and the order will be canceled. If the Buyer has already paid for the Goods, the Seller will refund the amount paid within 14 (fourteen) calendar days.

6. **Right to Amend the Rules**

6.1. The Seller reserves the right to amend these Rules, including but not limited to changes related to:

a) Payment conditions;

b) Legislative amendments.

6.2. Each time Goods are ordered for the purpose of concluding a Contract between the Seller and Buyer, the version of the Rules in effect on the date of contract conclusion will apply.

6.3. Whenever amendments are made to the Rules based on clause 6 of these Rules, the Seller will notify the Buyer and indicate that the Rules have been amended, with the date of the change mentioned in clause 1.4 of these Rules.

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## 7. Return of Quality Goods and Unilateral Withdrawal from the Contract Using the Right of Withdrawal

### 7.1. Right of Withdrawal
A buyer who is a consumer (individual) has the right to withdraw unilaterally from the Contract without giving any reason and to return the received Goods within the period specified in clause 7.3 of these Rules. This provision means that within the specified period, the Buyer has the right to notify the Seller of their desire to return the Goods and receive a refund. The cost of returning the Goods is borne by the Buyer.

### 7.2. Exceptions to the Right of Withdrawal
The Buyer (consumer) cannot exercise the right of withdrawal and cannot return the Goods in the following cases, as specified in clause 22 of the Cabinet of Ministers Regulations No. 255 of 20.05.2014 "Rules on Distance Contracts," if:

a) The Goods are made according to the Buyer’s specifications or are clearly personalized (adapted to the Buyer’s personal needs);

b) The Goods are perishable or have a short shelf life;

c) The Buyer has unsealed the packaging of Goods that, for reasons of health and hygiene, are not returnable;

d) The Goods, due to their nature, have been irrevocably mixed with other items after delivery.

### 7.3. Withdrawal Period
The Buyer’s right to unilaterally withdraw from the Contract, return the Goods to the Seller, and receive a refund using the right of withdrawal applies only to consumers (individuals) and arises from the day of concluding the Contract, as defined in clause 5 of these Rules.

### 7.4. Calculation of the 14-Day Withdrawal Period
The 14-day period for exercising the right of withdrawal is calculated as follows:

a) In the case of purchasing Goods by concluding the Contract - from the day the Goods are received by the Buyer or a third party specified by the Buyer, who is not a carrier (courier);

b) If the Buyer ordered several Goods in one order, which are delivered separately, the period for exercising the right of withdrawal starts from the day when the Buyer or a third party, who is not a carrier and specified by the Buyer, receives the last Goods;

c) If the delivered Goods consist of several batches or parts, the period for exercising the right of withdrawal starts from the day when the Buyer or a third party, who is not a carrier and specified by the Buyer, receives the last batch or part of the Goods.

If the end of the period falls on an officially established public holiday in the country, the right of withdrawal is valid until the next working day following the end of the mentioned period (including it).

### 7.5. Notice of Withdrawal
To exercise the right of withdrawal, the Buyer must inform the Seller of their decision to withdraw from the Contract by sending or submitting a corresponding written notice in free form, which includes the Buyer’s message about withdrawing from the Contract, or by filling out a withdrawal form - in PDF format or WORD format.

The withdrawal notice or withdrawal form must be submitted at the customer service centers, addresses of which are provided here, or sent electronically to info@arkadia.store. Upon receiving the Buyer’s electronic notice, the Seller immediately sends a confirmation of receipt to the Buyer’s email address.

### 7.6. Return of Goods
The Buyer must return or hand over the Goods to the Seller's customer service centers or to a person authorized by the Seller to accept the Goods without delay, but no later than 14 (fourteen) days after submitting or sending the withdrawal form or notice of withdrawal. The period is considered met if the Buyer hands over or sends the Goods to the Seller before the expiration of the 14 (fourteen) days. The Buyer bears the cost of returning the Goods.

### 7.7. Conditions for Returning Goods
The Buyer can exercise the right to return the Goods only if the period for exercising the right of withdrawal specified in clauses 7.3 and 7.4 of these Rules has not expired.

### 7.8. Inspection of Goods
The Buyer has the right to inspect the Goods to determine their properties, characteristics, and scope of use, but the use of the Goods for determining and inspecting their properties, characteristics, and scope of action should be done to the extent possible in a store.

### 7.9. Responsibility for Diminished Value
The Buyer is responsible for any diminished value of the Goods or for their improper use (including, but not limited to, the cases specified in clause 7.10 of these Rules) if the Goods were used for purposes other than determining the characteristics, properties, and scope of action of the Goods.

### 7.10. Condition of Returned Goods
The returned Goods must not be damaged and must not have been used beyond the extent necessary to determine and inspect their properties, characteristics, and scope of action. The Buyer should try to keep the original packaging, authentic labels, and protective bags for the returned Goods. Goods must be returned in their original condition with all accessories that were sold, along with any instructions and warranty cards if they were delivered with the Goods. Gifts received with the Goods should also be returned with the Goods.

### 7.11. Invoice and Order Number
When returning the Goods, the Buyer must specify the invoice number and order number. If possible, the Buyer should attach the invoice to facilitate the prompt processing of the refund for the purchased Goods.

### 7.12. Refund of Money
All money paid for the Goods, including delivery costs, will be refunded to the Buyer who returns the Goods. The Seller will refund the money for the Goods and delivery costs no later than 14 (fourteen) days from the day the Seller receives information about the Buyer’s decision to withdraw from the Contract. Current delivery and service tariffs are specified in the section “Delivery and Receipt of Goods.” If only part of the Goods is returned, delivery costs are refunded only if the remaining Goods of the same order would have been purchased separately at a lower rate than that applied when purchasing the Goods together with the Goods being returned, and only to the extent of the difference in rates. If the Buyer chose a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obligated to refund the additional delivery costs.

### 7.13. Refund Method
The Seller will transfer the refundable amounts to the Buyer’s bank account specified in the withdrawal notice or withdrawal form.

### 7.14. Delay in Refund
The Seller has the right to withhold the refund to the Buyer until the Seller receives the Goods or the Buyer provides proof that the Goods have been sent back, whichever occurs first.

### 7.15. Withdrawal Before Delivery
The Buyer has the right to withdraw from the Contract even before receiving the Goods.

### 7.16. Delivery After Withdrawal
If the Goods were delivered to the Buyer after the withdrawal from the Contract:

a) The Buyer must immediately return the Goods to the Seller;

b) Except in cases related to non-conforming Goods as specified in clause 15.6 of the Rules, the Buyer is responsible for covering the costs of returning the Goods to the Seller;

c) The Buyer must ensure the preservation of the Goods until they are returned to the Seller;

d) The cost of the Goods and delivery expenses are refunded to the Buyer in accordance with clause 7.12 of the Rules.

### 7.17. Rights Related to Non-Conforming Goods
In all cases, the Buyer has the rights related to the sale of non-conforming Goods as provided by the laws of the Republic of Latvia. The return conditions outlined in this clause 7 or other clauses of the Rules do not affect the existence of this right.

## 8. Delivery

### Delivery to Home
8.1. Upon the Buyer’s request, the Goods are delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the delivery of Goods is covered by the Seller.

8.2. By choosing the home delivery service when placing an order, the Buyer agrees to provide the exact delivery address for the Goods. The exact delivery cost depends on the weight and value of the ordered Goods. Current delivery rates are specified in the section “Delivery and Receipt of Goods.”

8.3. Services for unloading and carrying the Goods must be ordered separately before paying for the Goods. The services for unloading and carrying the Goods are paid for by the Buyer. In cases specified by the Seller, the services for unloading and carrying the Goods are covered by the Seller. Current prices for unloading and carrying services are specified in the section “Delivery and Receipt of Goods.”

8.4. The Buyer’s order is fulfilled by the planned delivery date specified in the notification of dispatch, except for cases beyond the Seller’s control (as defined in clause 17 of these Rules).

8.5. Usually, Goods are delivered to the address specified by the Buyer within the timeframes specified in the section “Delivery and Receipt of Goods.” The Buyer is always informed by email about the expected delivery time of the Goods.

8.6. If the Buyer selected the “Express Delivery” service but the Goods were not delivered within the specified time, the Buyer has the right to receive a refund for the paid “Express Delivery” service.

8.7. If more than one Good is ordered, they may be delivered at different times, as they are supplied from different warehouses. No additional delivery charges apply in this case. If several Goods with different delivery times are ordered, the overall delivery time is determined by the longest delivery time.

## 8. Ownership and Delivery

### 8.8. Transfer of Ownership and Risk
Ownership of the goods passes to the Buyer upon delivery of the goods to the Buyer by the courier. The risk of accidental loss or damage to the goods transfers to the Buyer when the Buyer or a third party not being the carrier (courier) designated by the Buyer receives the goods. If the carrier of the goods is chosen by the Buyer and not offered by the Seller, the risk mentioned in this clause transfers to the Buyer upon delivery of the goods to the carrier.

### 8.9. Inspection of Goods on Delivery
Upon delivery of the shipment, the Buyer or a third party designated by the Buyer must inspect the condition of the shipment’s packaging with the representative of the transport company. If the Buyer discovers that the shipment is damaged, the Buyer must:

- Notify the courier delivering the goods about the damage;
- Note in the accompanying document that the packaging is damaged and fill out a damage (inspection) report with the courier;
- Inspect the goods inside the packaging and, if damaged, document the damage by taking photographs. Photographs will be required for the return procedure of goods due to delivery of non-conforming goods;
- If the packaging is not damaged, there is no need to inspect the goods in the presence of the courier.

If the Buyer accepts the shipment and signs the documents, it is considered that the shipment was delivered properly.

### 8.10. Right to Refuse Damaged Shipments
If the packaging of the shipment is damaged, the Buyer or a third party designated by the Buyer has the right not to accept the shipment. In this case, a representative of the courier service organization will complete a special inspection report of the shipment with the Buyer or the third party designated by the Buyer, indicating the identified damage.

### 8.11. Acknowledgment of Delivery
If the Buyer or the third party designated by the Buyer accepts the shipment and signs in the data storage device provided by the courier service representative or on the paper delivery receipt, it is assumed that the goods were delivered in undamaged packaging, and additional services stated in the data storage device or the paper delivery receipt were properly performed, unless otherwise stated.

### 8.12. Delivery to Address
Upon delivery and transfer of the goods to the address specified by the Buyer, it is assumed that the goods were delivered to the Buyer, regardless of whether the goods were actually accepted by the Buyer or any third party who received the goods at the specified address. If the goods are not delivered on the planned delivery day, the Buyer must immediately, but no later than the day after the planned delivery day, notify the Seller.

### 8.13. Information for Acceptance
If the goods are not accepted by the Buyer, the Buyer must provide the details of the person accepting the goods by filling out the order delivery information.

### 8.14. Identification on Receipt
At the time of receipt of the goods, a valid identification document must be presented to properly identify the Buyer. If the Buyer cannot receive the goods personally but the goods are delivered to the address specified by the Buyer, the Buyer does not have the right to make claims regarding the delivery of the goods to an incorrect person.

### 8.15. Inspection Period
The Buyer must inspect the packaging, quantity, quality, assortment, accessories, and completeness of the goods within 14 (fourteen) days from the delivery of the goods. If the Buyer fails to meet this obligation and does not make a claim to the Seller within this period, it is assumed that the packaging of the goods is in proper condition and that the quantity, quality, assortment, accessories, and completeness meet the terms of the Agreement.

9. Cost of Goods and Delivery Costs

 9.1. Prices of Goods
The prices of the goods will be as stated on the online store. The Seller makes reasonable efforts to ensure the accuracy of the prices of the goods at the time of order placement by the Buyer. If the Seller discovers inaccuracies in the prices of the goods, clause 9.5 of these Rules will apply.

 9.2. Price Changes
Prices of goods may change, but such changes will not affect contracts already concluded.

 9.3. VAT
Prices of the goods are inclusive of VAT (where applicable) at the rate in force in the Republic of Latvia at the specific time. If the VAT rate changes between the day of the order and the day of delivery, the price may change in accordance with the VAT rate changes, except where the Buyer has fully paid the Seller before the VAT rate changes take effect. The Seller must inform the Buyer in writing about such price changes and provide the Buyer with the option to purchase the goods at the price adjusted according to the new VAT rate or cancel the order. The order will not be processed until the Seller receives a response from the Buyer. If the Seller cannot contact the Buyer using the provided contact information, the order will be considered canceled, and the Buyer will be informed in writing.

 9.4. Delivery and Handling Costs
The prices of goods do not include preparation, delivery, and carrying costs. Delivery rates stated on the online store may change. Current delivery rates are specified in the “Delivery and Receipt of Goods” section.

 9.5. Pricing Errors
Given that the Seller’s online store offers a very wide range of goods, despite all reasonable efforts by the Seller, it cannot be excluded that the price of a product may be incorrectly stated due to a technical error not attributable to the Seller. If the Seller discovers that the price of a product is incorrect, the Seller will notify the Buyer by email or other means of communication (phone or SMS) and cancel the order. If the Buyer wishes to purchase the same product at the new, correctly stated price, they must place a new order.

 10. Payment

 10.1. Payment Methods
The Buyer can pay for the goods:

a) In cash upon receipt of the goods, according to the terms outlined in the “Payment” section;

b) By bank transfer to the Seller’s account specified in the VAT invoice for prepayment;

 10.2. Identification of Payment
Legal entities are advised to include their company registration number in the payment details for quicker identification of the payment. This will expedite the order approval process in the system and speed up its fulfillment.

 10.3. Order Fulfillment
The selected goods are reserved in the Seller’s system, and the Seller begins processing the order:

a) Upon receiving notification from the Buyer’s bank about payment for the selected goods – in the case mentioned in clause b) 10.1 of the Rules;

b) Immediately after the order is completed, as provided in part 5 – in the case mentioned in clause a) of clause 10.1 of the Rules.

 10.5. Tax-Free Services
The online store does not offer “Tax Free” services.

 10.6. Detailed Payment Information
Detailed payment information is provided in the “Payment” section.

 11. Buyer’s Obligations

 11.1. Accurate Information
The Buyer agrees to provide only accurate and complete information on the purchase form. In case of changes to the information provided in the registration form, the Buyer must promptly update it.

 11.2. Proper Use of the Online Store
The Buyer agrees to use the online store properly and not to damage its operation or stability. If the Buyer fails to meet this obligation, the Seller has the right to restrict, suspend (terminate) the Buyer’s access to the online store without prior notice, and the Seller is not liable for any related losses incurred by the Buyer.

 11.3. Payment and Acceptance
The Buyer must pay for the ordered goods and accept them according to the procedures specified in these Rules.

### 11.4. Inspection of Goods
Despite the obligations outlined in other parts of the Rules, the Buyer agrees to inspect the goods and ensure that the received goods are as ordered before using the goods (including before assembly, installation, etc.).

### 11.5. Compliance with Rules and Regulations
The Buyer must comply with other requirements set forth in these Rules and the legal acts of the Republic of Latvia.

## 12. Seller’s Obligations

### 12.1. Efforts and Confidentiality
The Seller commits to:

a) Make every effort to ensure that the Buyer can properly use the services provided by the online store;

b) Respect the Buyer’s privacy, processing the Buyer’s personal data only in accordance with the procedures outlined in the Rules, Privacy Policy, and legal acts of the Republic of Latvia.

### 12.2. Compliance
The Seller agrees to comply with all requirements specified in these Rules.

## 13. Manufacturer’s Warranty

### 13.1. Manufacturer’s Warranty
Certain products sold by the Seller are covered by a manufacturer’s warranty. Information about the warranty and applicable conditions is stated in the manufacturer’s warranty attached to the product.

### 13.2. Complementary Rights
The manufacturer’s warranty complements the Buyer’s rights regarding defective products.

### 13.3. Warranty Conditions
The manufacturer’s warranty is valid only if the product has not been used in a manner that violates the conditions of use. The Buyer should carefully read the product’s user manual, if available, before using the product.

## 14. Product Quality

### 14.1. Quality Guarantee
The Seller guarantees the quality of the product (legal quality guarantee). The Seller provides a quality guarantee valid for a specified period for different types of goods, with the specific term and other conditions indicated in the documents provided with the product.

### 14.2. Illustrative Photos
Product photos are for illustration purposes only; actual products may differ from the images. Posted product photos cannot serve as a basis for claims. A product is considered compliant if it matches the sample, model, or description presented in the online store.

### 14.3. Rights Not Limited
The guarantee provided by the Seller does not limit the Buyer’s rights regarding defective products as defined by the legal acts of the Republic of Latvia.

## 15. Warranty and Buyer’s Rights in Case of Non-Conforming Goods

### 15.1. Defect Resolution
Defects in the product are addressed, and non-conforming products are replaced or returned according to these Rules and the applicable legal acts of the Republic of Latvia.

### 15.2. Filing a Complaint
A Buyer who wishes to file a complaint about defective or incomplete goods can do so at customer service centers (addresses are provided here) or by email at info@arkadia.store. A complaint form (PDF format or WORD format) is available.

### 15.3. Complaint Details
When submitting a complaint, the Buyer must provide the following information:

a) Invoice and order numbers for the product. If possible, the Buyer should attach the invoice to facilitate a swift review of the complaint.

b) Defects, damage signs, or missing parts of the product should be specified.

c) Additional evidence such as photos of the product, damaged areas (if it is a mechanical damage and can be photographed), packaging, etc., should be provided.

### 15.4. Resolution Options
When filing a complaint, the Buyer should specify one of the following resolution methods:

a) The Seller will remedy the product defect free of charge within a reasonable time if the defects can be repaired according to the warranty conditions;

b) Reduce the price accordingly, considering the product’s wear and tear or the benefit the Buyer gained from using the product, subject to agreement between the Seller and Buyer;

c) Replace the product with a similar product of the same quality free of charge within a reasonable time, except in cases where defects are minor/insignificant or are due to the Buyer’s fault;

d) Terminate the contract and refund the amount paid for the product, except where the product’s non-conformity is minor and does not significantly affect the Buyer’s ability to use the product. A non-conformity is considered minor if it does not significantly reduce the quality of the product’s primary functions or its application properties and can be corrected without causing visually noticeable changes in the product’s appearance.

### 15.5. Response Time
A response to the complaint will be provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, a response cannot be provided within this period, the Seller will promptly inform the Buyer in writing with a reasonable timeframe for the response and justify the need for an extension.

### 15.6. Return of Non-Conforming Goods
If the Buyer (consumer) determines that the product is of inadequate quality and wishes to return it, the Seller is obligated to provide the return of the product and reimburse the Buyer (consumer) for the return costs. If the Buyer chooses a return method different from the one offered by the Seller, resulting in disproportionate and higher costs, the Seller is not obliged to cover such return costs

## 16. Liability

### 16.1. Buyer’s Responsibility
The Buyer is responsible for actions performed through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer is liable for the consequences of errors or inaccuracies in the data specified in the registration form.

### 16.2. Responsibility for Data Security
When filling out the purchase form on the online store, the Buyer is responsible for the secure storage and/or transmission of their access data to third parties. If services provided by the online store are used by third parties who access the online store using the Buyer's access data, the Seller will consider such a person as the Buyer, and the Buyer is responsible for all such actions of third parties carried out in the online store.

### 16.3. Seller’s Limitation of Liability
To the extent not prohibited by applicable law, the Seller is exempt from any liability in cases where losses arise because the Buyer, despite the Seller’s recommendations and their obligations, did not familiarize themselves with these Rules, the Privacy Policy, and other documents referenced in the Rules, even though they were provided with the opportunity to do so.

### 16.4. Protection of Access Data
The Buyer must ensure the secure storage of access data to the online store and not disclose it, as well as ensure that the data is known only to them and is used only by the Buyer. The Buyer must not transfer the data or otherwise create the possibility for others to gain access to and use it. If there is a suspicion that the access data may have become known to another person, the Buyer must immediately notify the Seller and promptly inform the Seller of any breach or disclosure of access data to the online store. All actions performed using the Buyer’s identification code are considered to be performed by the Buyer, and the Buyer accepts full responsibility for the consequences of such actions.

### 16.5. Liability for Breach of Contract
The parties are responsible for breaches of the Agreement made through the online store in accordance with the laws of the Republic of Latvia.

### 16.6. Seller’s Responsibility for Breach
In the event of a breach of these Rules by the Seller, the Seller is liable for the damage or losses incurred by the Buyer due to the anticipated consequences of the breach of these Rules. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller’s breach, or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.

### 16.7. Use of Goods
The Seller delivers goods only for household and personal use. The Buyer agrees not to use the goods for commercial purposes, for entrepreneurial activities, or for resale, and the Seller is not liable for any lost profits, business losses, commercial losses, disruptions, or losses related to missed business opportunities.

### 16.8. Information on Other Websites
The Seller is not responsible for information provided on other websites, even if Buyers access these sites using links provided in the Seller’s online store.

## 17. Events Beyond Seller’s Control

### 17.1. Seller’s Non-Liability
The Seller is not liable for non-performance or delay in the performance of the Agreement or any obligations under the Agreement if such non-performance or delay occurs due to events beyond the Seller’s control as defined in Clause 17.2 of these Rules.

### 17.2. Events Beyond Seller’s Control
An event beyond the Seller’s control means any action or event that the Seller could not reasonably control.

### 17.3. Impact of Events Beyond Control
If an event beyond the Seller’s control occurs and affects the proper performance of the Seller’s obligations under the Agreement:

a) The Seller will promptly inform the Buyer; and

b) The Seller’s obligations under the Agreement will be suspended and the performance period will be extended by the duration of the event beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of goods to the Buyer, the Seller will agree on a new delivery date after the end of the event beyond the Seller’s control.

## 18. Sending Information

### 18.1. Definition of "In Writing"
The term "in writing" used in these Rules also includes electronic correspondence.

### 18.2. Contacting the Seller
To contact the Seller in writing, or if the Rules require the Buyer to contact the Seller in writing, the Buyer should send an email to info@arkadia.store or a regular letter addressed to "SIA Arkadia Trade" at Rītupes iela 8/12, Rīga, LV-1019, Latvia. The Seller will inform the Buyer in writing of the receipt of the notice (usually by email). For the exercise of the right of withdrawal and cancellation of the Agreement, the procedure for contacting the Seller is outlined in Clause 7 of these Rules.

### 18.3. Seller’s Notification
The Seller will send all notifications to the Buyer’s email address provided in the Buyer’s purchase form.

## 19. Miscellaneous

### 19.1. Governing Agreement
Any agreement between the Seller and the Buyer is governed by these Rules along with the documents clearly outlined in the Rules. Any deviations from these Rules are valid only if made in writing.

### 19.2. Buyer’s Rights
The Buyer has certain rights under the laws of the Republic of Latvia regarding goods of inadequate quality. Nothing in these Rules should be interpreted as limiting such rights.

### 19.3. Transfer of Rights
The Seller has the right to transfer its rights and obligations under the Agreement to a third party or parties, but such transfer will not affect the Buyer’s rights and the Seller’s obligations under these Rules. In the event of such a transfer, the Seller will inform the Buyer by posting information about the transfer on the online store.

### 19.4. Buyer’s Transfer of Rights
The Buyer may not transfer any rights or obligations (or any part thereof) arising from these Rules to a third party or parties without the written consent of the Seller.

### 19.5. Validity of Rules
If any provision of these Rules is found by a court to be illegal, invalid, or unenforceable, the remaining provisions of these Rules will remain in force and applicable in full. Any provision of these Rules deemed illegal, invalid, or unenforceable only in part or to a certain extent will remain in force to the extent it is not found to be illegal, invalid, or unenforceable.

### 19.6. Delay in Enforcement
Unless otherwise stated in these Rules, any delay by the Seller in enforcing their rights under these Rules does not relieve the Buyer of their obligations or constitute a waiver of such rights. Partial or incomplete performance of any obligation or partial or incomplete exercise of any right does not imply that such obligations need not be performed or that such rights cannot be enforced in the future.

### 19.7. Governing Law
These Rules and the relations between the Parties related to these Rules (including issues of formation, validity, enforcement, and termination of the Agreement) are governed by and interpreted in accordance with the laws of the Republic of Latvia.

### 19.8. Dispute Resolution
Any disputes, discrepancies, or claims arising from or related to these Rules, their breach, termination, or validity, are conclusively resolved in accordance with the regulations of the Republic of Latvia.

### 19.9. Dispute Resolution Procedure
Disputes between the Buyer and the Seller are resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or if the Buyer disagrees with the Seller’s proposed solutions and determines that their rights or interests have been violated, the Buyer may file a complaint with the Consumer Dispute Resolution Commission located at Brīvības iela 55, Rīga, Latvia, LV-1010 (http://www.ptac.gov.lv/lv).

### 19.10. ODR Platform
In addition to the above, the Buyer can use the Online Dispute Resolution (ODR) platform for disputes regarding goods or services purchased on the website. Additional information can be found at http://ec.europa.eu/odr.